Paradigm Guarantee and Limited Warranty

The Paradigm Guarantee is no longer offered on new Paradigm sets. If your pack carries the Paradigm Guarantee, the terms below still apply to it.

At heart, we’re pioneers and craftsmen. For over 50 years, the Ernie Ball company has prided itself on crafting guitar strings that have shaped the landscape of rock and roll. Our strings are made to be played. They should bite and bend, rage and ring, but they shouldn’t rust or break. That’s why we offered the Ernie Ball Paradigm Ninety Day Replacement Guarantee (“Guarantee”) and Limited Warranty.

The Guarantee

If any string in a set of Ernie Ball strings bearing the Paradigm Guarantee rusts or breaks within ninety (90) days from the date of purchase, Ernie Ball will replace the entire set of strings, when a qualifying Guarantee claim is made. LIMITATION ON 90 DAY REPLACEMENT GUARANTEE CLAIMS: THERE IS A MAXIMUM OF THREE CLAIMS PER YEAR PER CONSUMER REGARDLESS OF THE NUMBER OF PRODUCTS PURCHASED.

Limited Warranty

Ernie Ball further warrants that our Paradigm Strings Product will be repaired or replaced at no charge in case of possible flaws in material or workmanship during a period of ninety (90) days from the date of purchase – except for damage from improper use or normal wear. The Guarantee and the Limited Warranty take effect as of the date of purchase. Ernie Ball may at its option refund the current market value of the Product at the time a Guarantee or Limited Warranty claim is made if it is unable to replace the Product.

How to Make a Claim

This Guarantee and Limited Warranty applies to the original purchaser and is non-transferable. Any person having purchased a Paradigm Strings Product from ernieball.com or from an authorized Ernie Ball retailer can make a claim by mailing the entire set of strings, including the broken or rusted string(s), with the original packaging, the sales receipt as proof of purchase, and a note with your name, return address, email address and the Product Code printed inside the foil pack, to:

Ernie Ball, Inc.
Attn: Customer Service
53-973 Polk St.
Coachella, CA 92236, USA

For a purchase from ernieball.com, your order confirmation email serves as the sales receipt. This Guarantee and Limited Warranty is conditioned upon the return of the Product. Ernie Ball is not responsible for any Product lost or damaged while being shipped to us. THIS GUARANTEE AND LIMITED WARRANTY IS VOID WITHOUT THE ORIGINAL SALES RECEIPT WHICH IS PROOF OF PURCHASE AND MUST BE PRESENTED TO MAKE A CLAIM UNDER THE GUARANTEE AND/OR LIMITED WARRANTY.

Outside the USA, please send your claim to the Ernie Ball distributor in your country instead (see our International page); they handle Paradigm claims locally and will mail your replacement strings to you.

Note

The Guarantee and Limited Warranty does not in any way affect the consumers’ rights legally recognized by the law applicable in the Product’s state or jurisdiction of purchase.

Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, ERNIE BALL EXCLUDES ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS BY CUSTOMER, OR FOR THE LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, OR FINANCIAL LOSS ARISING OUT OF OR IN CONSEQUENCE WITH THE PURCHASE, SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, OR FAILURE OF THIS PRODUCT, EVEN IF ERNIE BALL OR ITS DISTRIBUTORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. LIABILITY IS LIMITED TO REPLACEMENT OF THE PRODUCT OR REFUND OF PURCHASE PRICE AT ERNIE BALL’S OPTION. THIS LIMITATION OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THIS LIMITATION MAY NOT APPLY.

The sole remedy for breach of the Guarantee and Limited Warranty shall be this express Guarantee and Limited Warranty. This Guarantee and Limited Warranty shall be governed by the laws of the State of California, U.S.A., without regard to principles of conflicts of laws. Any warranty that the Product is compatible with any product or instrument is expressly disclaimed. With this Guarantee and Limited Warranty, Ernie Ball grants the customer specific legal rights which do not restrict any statutory consumer rights.

This Guarantee and Limited Warranty applies except where prohibited by law.